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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda. Linda

September 20, 2024

5  out of  5
rating by Linda. Linda
"Tonya Baker Turner was the best professional lady to get me to come back to State farm insurance she was very polite very kind very nice she really do her job well well done and I am glad to be back with State farm thank you Ms. Tonya and State farm need more professional people like her thanks again I'm glad to be back home"
We responded:
"Thank you for the amazing 5-star review! We're thrilled to hear that we provided you with exceptional service and made your return to State Farm Insurance a positive experience. Your kind words about our professionalism, kindness, and excellent job are truly appreciated. We're grateful to have you back with State Farm, and we're committed to providing you with the best service possible. If you ever need any further assistance, please don't hesitate to reach out. Thank you for choosing State Farm!"
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Lo Peters

September 5, 2024

5  out of  5
rating by Lo Peters
"The agent went above and beyond to make sure I was happy and satisfied with my insurance quote. I would recommend State farm to everyone."
We responded:
"Lo, we're so grateful for your review and glad to hear that our team went above and beyond to make sure you had an excellent experience with us. Your recommendation means a lot to us, and we're thrilled to have met your insurance needs. Please don't hesitate to reach out if there's anything else we can do for you!—Tonya"
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LaKesha Carter

September 4, 2024

1  out of  5
rating by LaKesha Carter
"Wish l could give NEGATIVE 10 rating!!! HORRIBLE experience from the start!! Agent had attitude when l.asked questions about why l needed to pay close to $400 just to transfer insurance from another state. They offer NO discounts even for drivers not having any accident or infraction close to 30 years!! Fast forward, received letter from DMV that license was about to be SUSPENDED due to inactive insurance policy??? When I called into Tonya's branch, it took THREE days to get a call back. And to boot.. found out, I hadn't had coverage in OVER a month's time??? HAD NO CLUE!!! Received ZERO communication via ANY method from branch. When i finally heard the reason why, it was because THEY forgot to input my DL's in the system. WHAT??!!! I can't see how not!!! Especially since you took THAT specific info down to run the card that paid that ASTRONOMICAL transfer fee!!! I've been with State Farm since i was 18 years old. Im now in my 40's. But since you all dont care about loyalty and exemplary customer service, neither do I... 🎶 Like a good neighbor... STAY OVER THERE!!! #SorryJake!!! #Byyyyeeee!!!"
We responded:
"I apologize for the negative experience you had with our insurance transfer process. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience caused. Upon reviewing our records, I see we did reach out to us to resolve the issue. However, there may have been a miscommunication in gathering the necessary information. We value your loyalty as a long-term customer and would like to address your concerns promptly. I personally called you to resolve the issue and was unable to reach you. Please provide us with your best contact information or call me at 305-819-1500. We are committed to resolving this matter and finding a solution that meets your needs. Thank you for bringing this to our attention, and we appreciate your feedback. We look forward to speaking with you soon. "
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Gloria Liliana Fonseca

August 28, 2024

5  out of  5
rating by Gloria Liliana Fonseca
"Tonya Baker is a great and reliable agency their staff is very helpful always willing to respond clients needs right away Oriana, Ivon, Luz, Myka great services 💯"
We responded:
"Thank you so much for your kind words and the 5-star review on Google! We're thrilled to hear that you had a great experience with our agency and that our agency was helpful and responsive to your needs. We greatly appreciate your support and value your business. If there's anything else we can assist you with, please don't hesitate to let us know. Thanks again for your review! We look forward to continuing to provide you with excellent service. Best Regards, Tonya and Team"
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Wayne Nowell

August 27, 2024

5  out of  5
rating by Wayne Nowell
"Totally Awesome"
We responded:
"Thank you for the 5-star review! We appreciate your support and are glad you had a positive experience with us."
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Bowen Wu

August 13, 2024

5  out of  5
rating by Bowen Wu
"Excellent service. Guemaly was very professional and patient and got us setup smoothly with no issues."
We responded:
"Thank you for your positive review! I'm glad to hear that you had an excellent experience with Guemaly. If you have any more questions or need further assistance, feel free to ask."
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L

July 31, 2024

5  out of  5
rating by L
"Excellent quote, friendly staff, understands your needs and works with you to accommodate your needs. KUDOS!!!!"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service. Our team takes pride in providing excellent customer service and ensuring that we understand and accommodate your needs. We appreciate your kind words and look forward to assisting you in the future."
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Glenda Barthell

July 24, 2024

5  out of  5
rating by Glenda Barthell
"As confused I was at applying over phone and she was very very patient and explained very thing to me, my experience was as a valued customer thank you Agent O. C. that my belief."
We responded:
"Thank you for your kind words and positive feedback! We're glad to hear that Oriana was patient and explained everything to you during the phone application process. We always strive to provide excellent customer service and ensure that our valued customers have a smooth experience. We'll make sure to share your feedback with Oriana and recognize their efforts in assisting you. If you have any more questions or need further assistance, please feel free to reach out to us anytime. Thank you for choosing our services. We truly appreciate your support."
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Juan Bermudez

July 23, 2024

5  out of  5
rating by Juan Bermudez
"For more that 1 year I have been dealing with Ms. Oriana Canonico at Tonya Baker-Turner - State Farm Insurance Agent. I must say that my customer experience with Ms. Canonico as well as with the company have been fully satisfactory. Tonya Baker-Turner is an excellent insurace agent, and Ms. Canonico with whom I have dealt freuquently has been extremely helpful and professional. Thank you!"
We responded:
"Thank you for your 5-star review! We're glad to hear that you have had a positive experience with Ms. Oriana Canonico at Tonya Baker-Turner - State for over a year. We appreciate your continued trust in our services. If you need any assistance in the future, please don't hesitate to reach out."
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yng o

July 19, 2024

5  out of  5
rating by yng o
"Very helpful, worked to get best possible insurance rate."
We responded:
"Thank you for your review! We're happy to hear that we were able to help you find the best insurance rate. If you have any other questions, feel free to reach out. We're here to assist you!"
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douglas maure

July 19, 2024

5  out of  5
rating by douglas maure
"Recomiendo a todos que buscan buen servicio y respeto a esta oficina tan profesional son 5 estrellas"
We responded:
"¡Gracias por tu reseña de 5 estrellas! Nos alegra saber que estás satisfecho con nuestro servicio y respeto en nuestra oficina. ¡Gracias por tu apoyo! Si tienes alguna pregunta o necesitas más información, estamos aquí para ayudarte."
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Carla Penn-Hopson

July 10, 2024

5  out of  5
rating by Carla Penn-Hopson
"Exceptional customer service and customization for my insurance needs."
We responded:
"Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had an exceptional experience. Our team works hard to provide personalized solutions to our customers, and your feedback is truly appreciated. "
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Alexander Ruiz Brown

July 9, 2024

5  out of  5
rating by Alexander Ruiz Brown
"Muy profesional, el cliente percibe un alto nivel de preparación, amable y precisa."
We responded:
"Thank you for your positive review! We're thrilled to hear that you found our service to be professional, prepared, friendly, and precise. Our team strives to provide the best experience possible for our clients, and it's great to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future."
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yvonne watts

July 9, 2024

5  out of  5
rating by yvonne watts
"Great customer service. Responsive and always professional."
We responded:
"Thank you, Yvonne, for your fantastic feedback! We are thrilled to hear about your positive experience with the dedicated Tonya Baker-Turner State Farm Agent team. Our goal is to make sure your needs are met with great care each day. Your support is incredibly important to us, and we're here to help you with any future needs or questions! -Tonya"
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Dayron Rojas

July 3, 2024

5  out of  5
rating by Dayron Rojas
"Mi mejor experiencia con seguros, profecionales , amables . Muchas gracias"
We responded:
"Hola! Me alegra saber que has tenido una excelente experiencia con los seguros. ¡Muchas gracias por tu comentario positivo! Si tienes alguna pregunta o necesitas más información sobre seguros, estaré encantado de ayudarte"
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Londyn Cato

June 28, 2024

5  out of  5
rating by Londyn Cato
"My State Farm firm at Tonya Baker-Turner is so efficient and professional. There is not one single time that I would call them about something and would not get it resolved. The reps there are phenomenal. I would recommend them to anyone. They get five stars from me ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the wonderful feedback, Londyn! We are thrilled to hear that the Tonya Baker-Turner State Farm Agent team has been so efficient and supportive. Your coverage is our top priority, and we're grateful for your five-star rating and recommendation. We look forward to continuing to serve you! -Tonya"
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j Jones

June 25, 2024

5  out of  5
rating by j Jones
"Exceptional experience with Tonya Baker State Farm Insurance."
We responded:
"It was great connecting with you, thank you for leaving this review! Don’t hesitate to give us a call if you have any further questions!—Tonya"
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Jay Rock

June 13, 2024

5  out of  5
rating by Jay Rock
"State Farm Representative Tonya Baker-Turner and her staff are absolutely Amazing! There is no situation too big or to difficult for them. They make difficult look easy and bring clarity to confusion! I think I've pretty much found the company that I want to stay with due to the outstanding customer service of Mrs. Baker-Turner and her staff."
We responded:
"Thank you so much for this great feedback! We are always here to help our customers in any way that we can!! We look forward to being here for you! - Tonya"
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mariluz machado

May 28, 2024

5  out of  5
rating by mariluz machado
"Very good services and excellent professionals."
We responded:
"Thank you, Mariluz, for the wonderful review! We're pleased to hear you received excellent service from our experienced team. Your feedback is greatly appreciated, and we're here to help! -Tonya "
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Janet Waters-Sands

May 15, 2024

5  out of  5
rating by Janet Waters-Sands
"It's a pleasure when ever I speak with the agent from your office. From the receptionist to the staff is always pleasant. I have been o customer for over 33 years. But I wish that our governor will reduce the insurance rates because it's putting a hardship on retirees."
We responded:
": Janet, thank you for being a loyal customer for over 33 years! We greatly appreciate your feedback and are always here to provide you with a pleasant service experience. We're committed to helping you choose an excellent fit for your insurance needs! If there's anything else we can help you with, please don't hesitate to reach out. -Tonya"
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Javier D'Alessio

May 14, 2024

5  out of  5
rating by Javier D'Alessio
"Excelente asesoría de seguros, buena calidad de atención al cliente y rápida solución a las necesidades, 100 % recomendados."
We responded:
"¡Gracias por tu excelente reseña, Javier! Nos complace saber que ha encontrado valor en nuestro asesoramiento y servicio al cliente. En Tonya Baker-Turner State Farm Agent, nos esforzamos por responder rápidamente a las necesidades de nuestros clientes. ¡Gracias por recomendarnos! -Tonya"
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Alejandro Molina

April 26, 2024

5  out of  5
rating by Alejandro Molina
"Great service Karen and Jemali always help"
We responded:
"We’re always happy to help you, Alejandro! Thank you for the review and for giving us 5-stars!—Tonya "
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Bella09115

April 26, 2024

5  out of  5
rating by Bella09115
"I was totally please with the services of Natalie Blakley. Natalie Blakley, represented State Farm in a professional matter."
We responded:
"Bella, thank you for your wonderful review! We're so pleased to hear that you were happy with our service. At Tonya Baker-Turner State Farm Agent, we aim to provide exceptional service to each of our good neighbors. We appreciate your feedback and look forward to assisting you in the future! -Tonya"
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carole robbins

April 23, 2024

5  out of  5
rating by carole robbins
"State Farm is great insurance company. And Tonya Banker-Turner office is super helpful and prompt with all my service needs A+++ Highly recommended"
We responded:
"Carole, thank you so much for your wonderful review and recommendation! We're thrilled to hear my team has been super helpful and prompt in meeting your needs. We strive for excellence in all that we do and your A+++ rating truly makes our day! -Tonya"
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Mayra Nova

April 17, 2024

5  out of  5
rating by Mayra Nova
"The service was excellent and very professional."
We responded:
"Thank you, Mayra, for your fantastic review! We're so pleased to hear you experienced excellent and knowledgeable service from the Tonya Baker-Turner State Farm Agent team. Our team is committed to providing top-quality service, and we're glad we could meet your expectations. We appreciate your feedback and look forward to continuing to serve you in the future! -Tonya"